Printers What are the correct DIP Switch setting for the DW-10 printer? See PMP Pulse-Technical Bulletin #49 for the correct DIP swicth settings for the DW-10 printer.

Click here for Do you have a troubleshooting checklist that will help me with my Wayne® / IBM® 4610 SureMark™ printer? Click on this link for a PMP troubleshooting checklist for the 4610 printer: What should I do if my console locks up and/or fails to respond to commands? Whenever you are having trouble with any console one of the first things to do is power down/turn-off the system power.

Wait at least two minutes. This will help reset both the console and the printer. For a complete checklist: How do I keep my VeriFone Ruby system from shutting down or rebooting? Power the VeriFone 950 printer with its own power supply! PMP # 68910 – PS-180 Power Supply powers only the printer.

It allows the printer to be turned on and off without powering down or rebooting the entire Ruby System. Click here: How do I replace the TM-U950 printer in VeriFone Ruby System? When replacing a TM-U950 printer in a VeriFone Ruby system, do not turn the VeriFone 950 printer “ON” and “OFF.” This will cause the Ruby system to shutdown or reboot when powered with a Power Brick. Follow these Do I need to install and feed paper to clear error messages on the printer and console? Installing and feeding paper is necessary for the sensors in the printer to communicate with the console and clear error messages. Use the correct paper as recommended by the OEM. Install paper according to the instructions and the paper-feed diagram for the printer.

The console is showing an error code. What can I do? See your VeriFone System Manual for instructions to resolve error codes. If the error code does not clear or reoccur call PMP at 1-800-243-6628 - ask for Printer Technical Assistance. How do I get my Citizen 3500 series printer to communicate with the console?

The Citizen® 3530 / 3535 / 3540 and 3550 series of receipt printers are utilized in a number of POS systems. To operate correctly, they need the correct OEM cable and DIP switch settings. Most applications can use an off-the-shelf printer with “generic” settings. However there are several applications that require specific settings This bulletin covers DIP Switches, self-test and general printer operation: How do I clear a paper jam? All printers will perform better and last longer if properly maintained and serviced. Paper jams must be cleared carefully so as not to damage the print head or the paper guides that help feed the paper and keep it in alignment. Never use a sharp implement to clear a paper jam.

Paper Jam Clearing Instructions for VeriFone 950 printers:. Paper Jam Clearing Instructions for most printers: How do I connect my VeriFone 950 printer to the VeriFone® Ruby™ console? To connect 950 printer to the Ruby console, and follow the steps and diagram on the PDF.

Verifone's Ruby SuperSystem is the go-to petroleum and convenience store pos system. Enable pos touch screen technology payemtn acceptance. Companies (VASCs) are thoroughly trained directly by Verifone to support our integrated petroleum and convenience systems, including Ruby, Sapphire.

How do I do a “self-test” on the printer to tell if the printer is working? A printer self-test checks only the printer operation – not the console. If the self-test operates correctly the error is then most likely in the communication cable, the power supply or in the console.

And follow the steps on the PDF. Refer to the OEM printer manual that came with your printer for instructions on running a self-test on your printer.

My printer is printing “garbage,” “hieroglyphics,” “a foreign language,” “gobbledygook.” What should I do? Whenever you are having trouble with any printer one of the first things to do is power down/turn-off the power.

Wait at least two minutes This helps reset the printer. Run a printer self-test. If the printer has DIP switches check to see that they set correctly. For many applications there are factory recommended DIP switch settings. If possible, check the DIP switch settings on the old printer and set the new printer to match these settings.

For Citizen 3500 series:. For VeriFone RP 300/310: My printer is not printing! There are many reasons a printer will not print.

Check to be sure the printer is plugged in and there is power to the outlet. Check to be sure the printer power switch is ON. Check to insure that all cables are securely connected to the printer. Open the printer cover and check for obstructions, which would prevent the movement of the print head. Check for paper jams. Check to be sure the printer ribbon is installed correctly and advancing.

If present, turn the ribbon advance knob in the direction indicated on the cartridge. This will check to insure the ribbon ins moving freely. A jammed ribbon will lock-up the printer and cause an error messages. It can also lead to printer damage.

My printer is printing very lightly or almost not at all. Thermal printers use heat sensitive paper. Check the installation and feeding instructions for your printer. It is easy to put the paper in “backwards.” The “shiny” side must be towards the print head. Always use fresh paper that has been kept away from heat and light.

Install paper according to the instructions and the paper-feed diagram for the printer. If the thermal paper is too old or has been stored in an area with too much heat it will no longer be sensitive enough to print. Dot-matrix printers use a ribbon. Check that the printer ribbon is install correctly. Refer to the instructions and the ribbon installation diagram on the printer.

Reinstall if necessary. Turn the ribbon advance knob to remove any slack. The ribbon must advance when printing. Do not use the ribbon if the ribbon advance knob is difficult to turn or jammed.

Replace the ribbon cartridge. Install paper according to the instructions and the paper-feed diagram for the printer. My printer went “Off-Line.” What should I do?

Printers will go off-line if the paper roll is empty. Replace paper roll. Use the correct paper as recommended by the OEM. Install paper according to the instructions and paper feed diagram for your printer. My printer is missing dots or there are black lines through the print. Missing dots or black lines through the print usually means the print head is damaged and/or the print head is nearing the end of its useable print life. Call your local service company to replace the printer.

Request a quality remanufactured printer from PMP Corporation. Where can I buy paper for my printer?

Contact your local distributor for paper. Refer to the OEM printer manual that came with your printer for paper specification.

Using good quality paper will greatly reduce dust and extend the life of the printer. Do not use recycled paper. Printers gather paper dust and debris through normal use. Continued accumulation will eventually cause erratic operation or prevent operation of the printer.

It is important to gently blow out the dust and debris, especially in the sensor areas. A good practice is to use canned, compressed air to gently blow dust out of the printer each time you change a roll of paper or once a week. For further assistance, please call PMP Corporation at 1-800-243-6628.

Find a Product: Search. Contact PMP Corporation 25 Security Drive Avon, CT 06001 USA 800.243.6628 Toll Free 888.674.0196 Fax 860.677.9656 Local Enews Signup.All product or company's names, trade names, trademarks, parts numbers and part descriptions may be the trademarks of their respective owners, and are used for reference or identification purposes only.

PMP does not claim any right to or affiliation with such owners. The PMP product described here is manufactured or remanufactured and sold by PMP and is not the product of any other identified manufacturer.

Gemcom32 — Installation Guide Gemcom32 is a software system that allows communications among third-party, back-office PC-based software, the VeriFone Ruby SuperSystem®, and the Sapphire Mini-server. This software system allows for the retrieval of point of sale (POS) totals and modification of the POS configuration data. ■ Versions prior to 1.07.03 work with Ruby SuperSystem terminals, but cannot access the Sapphire Mini-server via the Ethernet. ■ Versions 1.07.03 and higher add the ability to transfer PLUs across an Ethernet connection to the Sapphire.

■ Versions 1.08.02 and higher add the ability to retrieve totals across the Ethernet connection from the Sapphire. ■ Version 1.08.04 includes significant enhancements and corrections and provides improvements in error detection and reporting. ■ Version 1.08.05 replaces the custom setup options to include Sapphire communication components. This version (or greater) is required when Sapphire with GTIN (14-digit PLU numbers) is used. ■ Version 1.08.06 provides compatibility with CISP (Cardholder Information Security Program) standards for applications at Base 158 or higher. ■ Version 1.08.07 includes SSL, PAYROLL and NE2TOT datasets, and network totals by batch.

In addition, this version eliminates random Sapphire password failures, works with the Microsoft® Windows® “DEP” feature, and automatically applies software updates from future Sapphire applications. See the “Gemcom32 Release Notes” for detailed information. 1 Contents Overview -2 Naming Conventions -3 System Requirements -4 Hardware Configuration -5 Software Installation -7 Configuration Settings -15 Overview The Gemcom32 installation consists of two software components: ■ Gemcom/Ruby — A set of one or more load modules for the Ruby terminal or Sapphire Mini-server that are placed on these systems during initial installation. ■ Gemcom32 — The PC utility program developed and released independently of Ruby, Sapphire, and Topaz application software. These two components communicate with each other using a direct RS-232 connection between the PC and the Ruby/Sapphire system using RubyLink communication protocol. When the Sapphire Mini-server is present, an additional Ethernet connection can be used to send and retrieve datasets and totals.

This additional Ethernet connection is required for use with the Topaz. Note: The Gemcom32 installation instructions provided in this document replace those found in the Gemcom Application References. 2 Naming Conventions Convention Description CISP Refers exclusively to the Cardholder Information Security Program. CISP is used by credit card companies to ensure the privacy and security of financial data. Gemcom16 Refers exclusively to the legacy, MS-DOS®-based, PC utility program, formerly referred to as “Gemcom” in earlier versions of this documentation. Gemcom32 Refers exclusively to the 32-bit Microsoft Windows console-mode program. Gemcom For the purposes of this document, Gemcom refers to Gemcom32.

Gemcom/PC Refers collectively to Gemcom16 and Gemcom32. Gemcom protocol The communications protocol that Gemcom16 uses to communicate with the Ruby terminal. Gemcom/Ruby Refers collectively to the load modules for the Ruby terminal that communicate over either the Gemcom protocol or RubyLink protocol. GemcomXML A Java™-based program internally used by Gemcom32 and RubyLink to provide data transfer with Sapphire via Ethernet. Java™ Runtime Environment Java is a software-only platform that runs on top of other hardware-based platforms.

Ruby SuperSystem One or more Ruby terminals connected together as a system. RubyLink protocol The communications protocol that Gemcom32 uses to communicate with the Ruby terminal, Sapphire Miniserver, and Topaz workstation. Rubylink.dll RubyLink Dynamic Link Library file needed for Gemcom/RubyLink communications. Rubylink.ini The settings in this file determine whether data and/or totals are transferred using the serial or the Ethernet connection.

This includes Ruby Manager connectivity, if applicable. Ruby Manager™ A software application that manages Ruby Super Systems, Sapphire and Topaz data files, as well as totals. Sapphire The Sapphire Mini-server.

Topaz The touch-screen workstation. 3 System Requirements To install Gemcom32, your computer system must meet the following minimum requirements: ■ Pentium 166 MHz or faster processor ■ 200 MB free hard disk space, 64 MB RAM ■ Mouse ■ CD-ROM Drive ■ One of the following operating systems: – Microsoft® Windows® 2000 Professional Service Pack 3 – Microsoft® Windows XP® Professional In addition, each Ruby terminal or Sapphire Mini-server that is accessed using Gemcom32 must have Gemcom/RubyLink software installed. At least one Ruby terminal (or the Sapphire Mini-server, if present) must have a serial data COM port configured for RubyLink. For Sapphire, an Ethernet connection is required if Supersized PLUs or Topaz is used. Note: Gemcom/RubyLink is an installation option in Gemstall. Cables The following cables are required: ■ Ethernet cable (P/N 22278-XX) from each Topaz workstation to the hub and/or router ■ If a hub is used, an additional Ethernet cable (P/N 22278-XX) to the router ■ RS-232 cable (P/N 13836-XX) ■ Null Modem Adapter (P/N 13581-01) Note: For more information, see the Sapphire Hardware Installation Guide (P/N 55404), the HPV-20 Installation Guide (P/N 55488), and the Topaz Installation Guide (P/N 22696).

4 Hardware Configuration Following are brief descriptions of setting up the hardware for Ruby terminals, Sapphire Mini-servers, and Topaz workstations to install Gemcom32 software. RS-232 Back Office PC HPV-20 (Manager’s Control Station) Ethernet Sapphire Mini-server Router Sapphire Mini-server The Sapphire Mini-server hardware configuration requires a router and an Ethernet card in the PC that is using Gemcom32. Connect an Ethernet cable (P/N 22278-XX) to the Ethernet port on the Sapphire Mini-server.

Plug the other end of the Ethernet cable into the router. If a built-in serial port is not available on the PC, plug a serial converter into the USB port on the PC. Connect a 9-pin null modem adaptor to the PC serial port.

Connect an RS-232 cable (P/N 13581-01) from the null modem adaptor on the PC to the designated RubyLink COM port on the Sapphire Mini-server. Note: Serial RJ-45 cables and Ethernet cables do not have the same pinouts and are NOT interchangeable. Note: Even if you intend to transfer data using the Ethernet connection, the serial data cable between the back office PC and the Sapphire is still required for most installations. 5 Ruby SuperSystem To connect the PC to a Ruby terminal, do the following: 1.

If a built-in serial port is not available on the PC, plug a serial converter into the USB port on the PC. Connect a 9-pin null modem adaptor to the PC serial port.

Plug an RS-232 cable (P/N 13581-01) into the null modem adaptor and connect it to a communications port on the Ruby terminal. HPV-20 Run an Ethernet cable from the HPV-20 Ethernet port to the router. Topaz Workstation 1. Connect an Ethernet cable (P/N 22278-XX) to the Ethernet port on the Topaz workstation. Plug the other end of the Ethernet cable into the router.

6 Software Installation 1. Download Gemcom32 from the VeriFone Premier Web Portal. Unzip the files and double-click on Gemcom32.msi. At the Welcome dialog box, click Next to continue the installation. Click I accept the terms of the license agreement.

(If you do not accept the terms, click Cancel to quit the installation.) 5. Click Next to install on the default Destination Folder. (Click Change to select a new Destination Folder, click OK and Next.) 7 7. Select one of the following installation types: – Complete — Installs all program features. Go to Step 8. – Custom — Installs selected features. The Custom Setup screen appears.

Click Space to learn the disk space requirements, and click OK. Select the components to install.

Click Change to select a new Destination Folder and click OK. Click Install to continue installation. A message box shows the installation progress. After this phase of the installation, the Certificate dialog box appears.

To enable the certificate that makes Sapphire a trusted site, click Install Certificate. The Certificate Import Wizard appears. To continue the process, read the information and click Next. The Certificate Store dialog box appears. Select the storage area for this certificate and click Next. The dialog box displays your selection.

If you want to make changes, click Back; otherwise, click Finish. The Security Warning message appears. Read the information and click Yes.

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The success message appears. Click OK again on the Certificate dialog box. The Adjust / Test Settings dialog box appears. 11 The following table explains how to use the Adjust / Test Settings dialog box. Element Transfer Method Actions Select one of the following:.

Sapphire/Ruby Serial Port — Gemcom32 uses serial communications. Sapphire Ethernet Port — Gemcom32 uses Ethernet communications to send and retrieve PLU data. Totals Select to retrieve totals from the Sapphire Ethernet communication. Override Sapphire Default Host Settings. Select to override Sapphire default host settings. Enter the following:. IP address.

Port number Disable secure (SSL) communications Select to communicate without a secure connection. Java™ Runtime Environment Settings Click to change the Java™ Home Directory. A directory screen appears. Click the down arrow to select a new directory. Click Open to continue. Search Do one of the following:. Click Search registry and click Search to locate a Java file.

Click Search directories and click Search to locate all Java files. 12 Element Available Logs Actions Click the down arrow and select an available log. Tests Test the Sapphire connection Select and click Test to verify that the Sapphire Mini-server is communicating with the Ruby. Test the Java™ Runtime Environment Select and click Test to verify that the Java™ Runtime Environment is present and that the version is 1.41 or higher. If an error message appears and the Java Runtime Environment is absent or is a version lower than 1.41, see “Java Runtime Environment 1.41 or higher is not installed” at the end of this table. Gemcom Tests Select from the following:.

Select Test Pushing PLUs to verify that PLUs can be sent to the Sapphire or Ruby and click Test. This test uses both Ethernet and serial communications, or just serial communications depending on the configuration. Select Test Pulling Version Information to verify that the version data can be pulled from the Sapphire and click Test.

This test uses serial communications. Other CISP Generate New Password (May appear when the Test or Save button is clicked.) Enter Administrator Username and Password. Click Generate. Password Expired If the administrator’s password for generating the Gemcom account password has expired, the Password Expired dialog box appears.

Enter the old password, enter the new password, enter the new password again in Verify New Password. 13 Element Java™ Runtime Environment 1.41 or higher is not installed Actions Do one of the following:.

Uninstall Gemcom32 and reinstall with the Custom installation type selected. Open Sapphire communications components in the Custom dialog box and select “This feature will not be available.” Only Gemcom32 is then installed.

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Do not install GemcomXML. (This setup disables the ability to communicate with a Sapphire.). Install the Java™ Runtime Environment from the VeriFone Premier Web Portal. Double-click the install file that was extracted. Java™ Runtime Environment may also be downloaded from www.sun.com/getjava. After the tests are completed, click Exit. The InstallShield Wizard Completed dialog box appears.

Click Finish. 14 Configuration Settings Gemcom32 In order to communicate with Gemcom32 version 1.08.03 or higher, the Ruby terminal, Sapphire Mini-server, and Topaz workstation require that RubyLink be installed on the PC. RubyLink is a Gemstall option offered during the installation of the Ruby terminal and/or Sapphire system software. Note: If any applications pointing specifically to “gemcom.exe” are currently installed, you may need to change the gemcom32.exe filename to gemcom.exe.

RubyLink Comm Options The RubyLink Comm Options function allows you to change the communication settings chosen during installation. Go to Start Programs Gemcom32 RubyLink Comm Options. Do one of the following: – Click Adjust and Test RubyLink Settings. – Click Run diagnostics. 15 Note: The directory from which the program was launched displays by default. Do one of the following: – Click Search to look for additional directories containing Gemcom 32 or RubyLink.

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This may take several minutes. – Click Next.

Adjust / Test Settings a. Make appropriate changes. See “Software Installation Adjust / Test Settings” (step 14). Click Save to save the new settings or click Cancel to keep the current settings. Click Close when finished.

16 Run Diagnostics a. Click Update to update this directory. Click Repair to correct any issues. Click Close when finished.

© 2008 by VeriFone, Inc. THIS DOCUMENT IS THE PROPERTY OF VERIFONE, AND CONTAINS VERIFONE CONFIDENTIAL AND PROPRIETARY INFORMATION. IN CONSIDERATION OF VERIFONE’S DISCLOSURE OF THIS DOCUMENT TO YOU, YOU AGREE THAT NEITHER IT, NOR THE INFORMATION CONTAINED THEREIN SHALL BE DISCLOSED TO OTHERS OR DUPLICATED IN WHOLE OR IN PART, OR USED FOR ANY PURPOSES OTHER THAN AGREED TO BY VERIFONE WITHOUT THE EXPRESS WRITTEN CONSENT OF VERIFONE. VeriFone, the VeriFone logo, and Ruby SuperSystem are registered trademarks of VeriFone, Inc. Sapphire, Topaz, HPV-20, Ruby Manager, Everest, EASY ID, Electronic Journal On-site, and Ruby Card are trademarks of VeriFone, Inc. And/or other countries. All other trademarks or brand names are the properties of their respective holders.

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Gemcom32 Installation Guide (1.08.07) February 2008 17 18.